Personalized Family Tree Name Necklace

• Material: Sterling Silver
• Color: Silver, Gold, Rose Gold
• Chain Length: 17.7''+2.4'' extension chain
• Personalized charms: 1~8 names
• Character limits: up to 10 characters per name for best visibility

In general, most of our orders are delivered in about 3 to 16 business days to the main countries.

Shipping Estimates

Shipping fee

 
Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available. You can also contact us at service@instgifts.com for your logistics information.

My tracking says “No information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Shipping times exclude clearance/customs delays as these are out of our control. 

If you have any other questions, please contact us and we will do our best to help you out.

We have a 30-day hassle-free refund, 100-day return policy

  To be eligible for a refund, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

  To start a return, you can contact us at service@instgifts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the consumer causes the return, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

You can always contact us for any return questions at service@instgifts.com

Customized products

Customized products are exceptional, belong to you only, and cannot be resold to other users. If you wish to cancel your order, please get in touch with us within 24 hours to request a refund. You will not be able to cancel your order once production of the custom product you ordered has begun.

As a general rule, refunds cannot be made on your custom product unless one of the following situations occurs:
1. the product is damaged.
2. the product is printed incorrectly for our reasons.
3. the product is defective in a way that affects normal use.
4. the date of your refund request is not more than 100 days old.

Damages and issues

  Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• Personalized Items
• Engraved Items
• Any item received
• over 100 days ago

  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Jewelry pieces are not just accessories; they are treasures that require proper care to maintain their beauty and longevity. This article will guide you through the best practices for keeping your jewelry looking its best.

General Jewelry Care Tips

Before diving into the specifics of caring for gemstones and S925 silver, here are some universal care tips that apply to most jewelry:

Storage: Store your jewelry in a clean, dry place. Use a fabric-lined jewelry box or pouches to keep pieces separate and prevent scratching.

Cleaning: Regularly clean your jewelry to remove oils, sweat, and dirt. However, the cleaning method depends on the jewelry's material.

Chemicals: Avoid exposing your jewelry to harsh chemicals found in cleaning products, cosmetics, and swimming pools, which can damage or discolor them.

Wear and Tear: Be mindful of wearing jewelry during activities that could damage them, such as gardening, sports, or heavy manual work.

Caring for Gemstone Jewelry

Gemstones, ranging from diamonds and sapphires to softer stones like opals and pearls, each require specific care due to their unique properties.

Hard Gemstones (e.g., Diamonds, Sapphires, Rubies): These can be cleaned with a solution of mild dish soap and warm water. Use a soft brush to gently scrub the stone and setting, then rinse with clean water and dry with a soft, lint-free cloth.

Soft Gemstones (e.g., Opals, Pearls, Turquoise): Use a slightly damp cloth to wipe the surface gently. Avoid soaking them in water or using harsh chemicals. Pearls, in particular, should be wiped with a soft, dry cloth after each wear to remove any body oils or residue.

Routine Checks: Regularly inspect your gemstone jewelry for loose settings or signs of damage, especially before cleaning. This prevents the risk of losing stones during the cleaning process.

Caring for S925 Silver Jewelry

Sterling silver, denoted as S925, is known for its beauty and versatility but can tarnish when exposed to air and sulfur-containing substances. Here’s how to keep your silver shining:

Regular Wear: Interestingly, the more you wear your S925 silver jewelry, the less likely it is to tarnish. The oils in your skin help keep it clean and lustrous.

Proper Storage: Store silver in a cool, dry place, preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. Keeping pieces separate prevents scratching.

Polishing: Use a special silver cloth or a soft, lint-free cloth to polish your silver jewelry gently. Avoid using paper towels or tissues as they can scratch the surface.

Cleaning: For heavier tarnish, wash your silver jewelry in warm water with a mild, phosphate-free detergent. You can use a soft toothbrush to gently clean intricate designs. Rinse thoroughly and dry.

Chemical Exposure: Limit exposure to substances that can accelerate tarnishing, such as rubber, chlorinated water, and products containing sulfur.

Conclusion

Taking proper care of your jewelry, whether it's gemstone-adorned pieces or elegant S925 silver, ensures that it remains a sparkling addition to your collection for years to come.

By following these care guidelines, you'll be able to enjoy the full beauty and value of your jewelry throughout its lifetime.

Remember, the little time you invest in caring for your jewelry will pay off in lasting beauty and enjoyment.