Return & Refund
We have a 30-day hassle-free refund, 100-day return policy
To be eligible for a refund, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To start a return, you can contact us at service@instgifts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
You can always contact us for any return questions at service@instgifts.com
Customized products
Customized products are very special, belong to you only, and cannot be resold to other users. If you wish to cancel your order, please get in touch with us within 24 hours to request a refund. You will not be able to cancel your order once production of the custom product you ordered has begun.
As a general rule, refunds cannot be made on your custom product unless one of the following situations occurs:
1. The product packaging is damaged
2. The product is damaged
3. The product is incorrectly printed
4. The estimated delivery time is exceeded
5. The post office confirms that you have yet to receive your order.
6. The product has defects that affect normal use.
7. The date you requested a refund is more than 100 days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Personalized Items
- Engraved Items
- Any item received
- over 100 days ago
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.