FAQs

• Fast – our quick one page check-out will get you on your way faster with much less frustration • Accurate Shipping Charges – shipping charges are added before checkout so you know your final total before completing your order

• 24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen

• Easy re-ordering – you can save your details for faster future purchases

SURE! The best way to get a discount now and also be the first to hear about new items, hot deals, and general trends in children's jewelry is to join our mailing list to get 10% off your first order!

You have two ways to apply a discount code.

The first way, once you have added the item to your cart, click on the “Apply Discount” icon at the bottom of the cart and enter the discount code into the input box so that the discount will be calculated and applied at checkout.

The second way, when you are ready to complete your order, you can choose to enter the discount code at checkout. You will see a box to add the code and then click the Apply button. Once applied, you will see the new total value of the order.

Our system will automatically send you an order confirmation email within one hour of placing your order ( only if you have left your email address ). If you do not receive it, please check your spam folder. You can also log into your account here and see the order in your account if it was successfully placed.

If you are are still having issues, please feel free to contact our customer service team at service@instgifts.com

We stand behind all our quality jewelry pieces. If any jewelry item you purchase breaks because of design or a manufacturer defect within 100 days of your original purchase, we will repair or replace the piece free of charge. Our warranty does not cover damages caused by improper care, accidents, or natural breakdown of materials over extended use and time. Contact us and return all defective or damaged products to us for examination and evaluation. We are HERE to help.

Returns are easy at Instgifts. Please check to see if your item qualifies for an exchange / return.

Items Eligible for Exchange or Return:

Items that are unworn and in the original condition as when it was shipped to you within 180 days of the date you received the item.

Items NOT Eligible for Exchange or Return:

• Personalized Items

• Engraved Items

• Any item Received over 100 days ago.

We offer FREE Shipping worldwide with a $49 minimum order. We also have various options for shipping depending on your location. You can see all our shipping options HERE.

We accept all major credit cards as well as Paypal.

We have a detailed customization process on our product page, please follow our instructions to complete your customization. We apologize if there is any difficulty in understanding the process and would like you to contact us, we will solve the problem for you at the first time.

Please visit our sizing help pages below for assistance with sizing:
 
Jewelry Size Chart

We are sorry, but at this stage we only accept English characters.

We are sorry, but at this stage we only accept English characters.

Most of the jewelry we use a delicate velvet box, convenient for you to give gifts. Some of the jewelry use the same delicate cardboard box.

We ship from China and some products will be shipped from the USA.

Our usual method of transportation is by air.

Please refer to our shipping info chart for all shipping services and rates we offer.

All orders are shipped within 1-2days from payment (excluding weekends). As soon as we have shipped your order, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number and gain access to the shipment information.

Please refer to our shipping info chart for delivery times.

Yes, we offer a reshipment guarantee on all orders, and if you find a broken product when you receive your package, we can immediately replace the product for free or give you a full refund.

Don't worry, this is usually caused by the delivery person not being able to get in touch with you. Taking into account the delivery methods of different staff, it is usually handled in the following way:

1. placed in your mailbox by the delivery person
2. placed at your doorstep by the delivery person
3. signed for by your neighbor
4. temporarily deposited by the delivery person at the local post office
5. placed in a hidden place near your home.

 If you are unable to locate your package, please contact us immediately.

In most cases, due to the different production cycles of different products, we split orders for multiple products into multiple packages to send them out as quickly as possible, so you will receive partial items first. You can contact us through here or our customer service email service@instgifts.com to help you confirm the logistics status.

Sure we do - Kids and moms love us all over the world! We ship to most countries in the world. Simply choose your country from the drop down list during checkout.

Please contact us immediately so we can intercept your order before it is shipped to the wrong address. You can contact us by using our contact form HERE or by emailing us at service@instgifts.com.

We strive to ship all orders out within 2 business days from the date we receive them. Most of the time, we are able to ship them the same or next business day. Please check our SHIPPING PAGE for information on the estimated shipping time once it leaves our facility.

You can also track your order by visiting our TRACKING PAGE.

Tracking your order is easy. You can track your order by visiting our TRACKING PAGE.

 We will also email you a shipping confirmation email as soon as your items are shipped. This email will also include your tracking details.

We can be reached by using our contact form HERE or by emailing us at service@instgifts.com.

All transactions are secure and encrypted. Credit card information is never stored within our systems.

Safety is our #1 priority at Instgifts. We go to great lengths to ensure our items are free of any dangerous metals such as lead, nickel, and cadmium. We use only the safest materials and enforce strict purity and safety testing on an ongoing basis. All our products comply with ASTM F 2923-20 (Standard Specification for Consumer Product Safety for Children’s Jewelry)

Please see our jewelry care page HERE.

We can be reached by using our contact form HERE or by emailing us at service@instgifts.com.

If you've received a damaged, defective, or wrong item please contact us HERE or by emailing us at service@instgifts.com to inform us of the error before sending the product back. Our customer service will reply with the action we will take to remedy the situation.

Contact us immediately so we can try to intercept your order before it is shipped out to the incorrect address. We can be reached by using our contact form HERE or by emailing us at service@instgifts.com

We can be reached by using our contact form HERE or by emailing us at service@instgifts.com.

In most cases, due to the different production cycles of different products, we split orders for multiple products into multiple packages to send them out as quickly as possible, so you will receive partial items first. You can contact us through here or our customer service email service@instgifts.com to help you confirm the logistics status.