Loving Care
or 4 interest-free payments with
Loving Care at Instgifts
At Instgifts, we understand that jewelry is more than just an accessory—it’s a treasured keepsake. That’s why we created Loving Care, a service dedicated to helping you keep your child’s jewelry beautiful and well-loved, even as life happens. Whether it’s a broken chain, a scratched surface, or the need for a size adjustment as your child grows, we’ve got you covered.
Common Issues Covered by Loving Care
Our Loving Care service covers the following issues:
- Broken Chains: Chains may break from tugging or active play.
- Scratched Surfaces: Jewelry may become scratched due to improper handling or contact with hard surfaces.
- Discoloration from Chemicals: Exposure to lotions, soaps, or perfumes may discolor the jewelry.
- Loose Charms or Clasps: Charms or clasps may loosen from frequent handling or wear.
- Stretching or Snagging: Cords or elastic may stretch or snag during daily activities.
- Tarnishing: Metals may tarnish with exposure to moisture or air.
- Size Adjustment for Growing Children: As your child grows, their jewelry may no longer fit. We offer free chain replacements if the original chain is too short. Request a longer chain, and we’ll send it to you at no cost.
- Knotted Chains: If the chain becomes knotted, we can’t undo it on your end, but don’t worry – we’re here to help. We’ll provide a free repair or replacement to resolve the issue. This service is free of charge, including shipping.
Free Exchange Policy
For issues caused by normal wear and tear or accidental damage, we offer a free exchange or repair service within 3 years of purchase for products that have purchased the "Loving Care" service. Please note that this service only applies to the specific products that have purchased the "Loving Care" service and does not apply to other products in the same order that have not purchased the "Loving Care" service.
- No returns needed: You keep the product. Simply send us a request, and we’ll send your replacement free of charge, including shipping.
- No refunds supported: Exchanges are provided instead to keep things simple.
Care Tips for Longevity
To help preserve the beauty of your child’s jewelry, here are some simple care tips:
- Avoid wearing jewelry during rough play or swimming.
- Store jewelry in a soft, dry place when not in use.
- Keep jewelry away from lotions, perfumes, and harsh chemicals.
- Check clasps and charms regularly to ensure they remain secure.
How to Request an Exchange or Repair
To initiate a free exchange or repair through our Loving Care service, simply contact us via email or live chat. Here’s what you’ll need to do:
- Provide your order number, contact information, and an overview of the problem when making your request.
- You don’t need to return the product. Just send your request, and we’ll take care of the rest.
- Once we receive your request, we’ll arrange for a replacement or repair to be sent to you at no cost.
No-Hassle Exchange Process
Our goal is to make the exchange and repair process as smooth and stress-free as possible.
- Free exchange: All exchanges are processed quickly and efficiently with no additional fees.
- Free shipping: We cover all shipping costs for exchanges and repairs, so you won’t incur any extra charges.
- No returns required: You keep the original product and receive your replacement or repair hassle-free.
Long-Term Care Services
We’re committed to ensuring your child’s jewelry lasts for years. Consider signing up for free long-term care services, including:
- Periodic cleaning and check-ups.
- Helpful reminders and tips to keep the jewelry in excellent condition.
We’re Here for You
At Instgifts, we care about your jewelry as much as you do. Our Loving Care service ensures your jewelry lasts as long as possible, always ready for your child to enjoy. If you have any questions or need assistance, please contact us.
Related Collections:
Custom Jewelry | Baby JewelryIn general, most of our orders are delivered in about 3 to 15 business days to the main countries.
Shipping Estimates
| Region | Standard Shipping | Express Shipping | DHL |
| United State | 10-12 Days | 8-10 Days | 3-5 Days |
| Canada | 10-12 Days | 8-10 Days | Not available |
| Australia | 12-14 Days | 10-12 Days | 3-5 Days |
| New Zealand | 12-14 Days | 10-12 Days | Not available |
| Europe | 12-15 Days | 10-14 Days | Not available |
| Asian | 12-15 Days | 10-14 Days | Not available |
Shipping fee
|
Shipping Destination: |
Free Shipping |
Standard Shipping |
Express Shipping |
DHL |
|
USA |
Not available |
$7.90 |
$9.90 |
$24.9 |
|
Canada |
Not available |
$7.90 |
$9.90 |
Not available |
|
Australia |
Not available |
$7.90 |
$9.90 |
$29.9 |
|
New Zealand |
Not available |
$7.90 |
$9.90 |
Not available |
|
Europe & UK |
Not available |
$4.90 |
$6.90 |
Not available |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available. You can also contact us at service@instgifts.com for your logistics information.
My tracking says “No information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Shipping times exclude clearance/customs delays as these are out of our control.
If you have any other questions, please contact us and we will do our best to help you out.
We have a 30-day hassle-free refund, 100-day return policy
To be eligible for a refund, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To start a return, you can contact us at service@instgifts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Cost Responsibility
- Due to Quality Issues or Incorrect Item Sent: If the return is due to a product defect or our shipping error, we will cover the return shipping cost and provide a return label or reimbursement.
-Due to Personal Reasons (e.g., change of mind, not as expected): If the return is not due to a product issue, the customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure safe delivery.
You can always contact us for any return questions at service@instgifts.com
Customized products
Customized products are exceptional, belong to you only, and cannot be resold to other users. If you wish to cancel your order, please get in touch with us within 24 hours to request a refund. You will not be able to cancel your order once production of the custom product you ordered has begun.
As a general rule, refunds cannot be made on your custom product unless one of the following situations occurs:
1. the product is damaged.
2. the product is printed incorrectly for our reasons.
3. the product is defective in a way that affects normal use.
4. the date of your refund request is not more than 100 days old.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Personalized Items
- Engraved Items
- Any item received
- over 100 days ago
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
