Loving Care for Your Jewelry

At Instgifts, we understand that jewelry is more than just an accessory—it’s a treasured keepsake. That’s why we created Loving Care, a service dedicated to helping you keep your child’s jewelry beautiful and well-loved, even as life happens. Whether it’s a broken chain, a scratched surface, or the need for a size adjustment as your child grows, we’ve got you covered.

Accidents and everyday wear and tear are inevitable, but with Loving Care, we’re here to provide lasting support. From handling common issues to ensuring your jewelry stays in great condition, you can rely on us every step of the way.

Common Issues We Cover

Our Loving Care service covers the following issues:

  • Broken Chains: Chains may break from tugging or active play.
  • Scratched Surfaces: Jewelry may become scratched due to improper handling or contact with hard surfaces.
  • Discoloration from Chemicals: Exposure to lotions, soaps, or perfumes may discolor the jewelry.
  • Loose Charms or Clasps: Charms or clasps may loosen from frequent handling or wear.
  • Stretching or Snagging: Cords or elastic may stretch or snag during daily activities.
  • Tarnishing: Metals may tarnish with exposure to moisture or air.
  • Size Adjustment for Growing Children: As your child grows, their jewelry may no longer fit. We offer free chain replacements if the original chain is too short. Simply request a longer chain, and we’ll send it to you at no cost.
  • Knotted Chains: If the chain becomes knotted, we can’t undo it on your end, but don’t worry – we’re here to help. We’ll provide a free repair or replacement to resolve the issue. This service is free of charge, including shipping.

Free Exchange Policy

For issues caused by wear and tear, we offer a free exchange within 3 years of purchase. This service covers problems such as broken chains, surface scratches, loose charms, and more.

  • No returns needed: You keep the product. Simply send us a request, and we’ll send your replacement free of charge, including shipping.
  • No refunds supported: Exchanges are provided instead to keep things simple.

Care Instructions and Prevention Tips

To help preserve the beauty of your child’s jewelry, here are some simple care tips:

  • Avoid wearing jewelry during rough play or swimming.
  • Store jewelry in a soft, dry place when not in use.
  • Keep jewelry away from lotions, perfumes, and harsh chemicals.
  • Check clasps and charms regularly to ensure they remain secure.

How to Request an Exchange or Repair

To initiate a free exchange or repair through our Loving Care service, simply contact us via email or live chat. Here’s what you’ll need to do:

  • Provide your order number, contact information, and an overview of the problem when making your request.
  • You don’t need to return the product. Just send your request, and we’ll take care of the rest.
  • Once we receive your request, we’ll arrange for a replacement or repair to be sent to you at no cost.

No-Hassle Exchange Process

Our goal is to make the exchange and repair process as smooth and stress-free as possible.

  • Free exchange: All exchanges are processed quickly and efficiently with no additional fees.
  • Free shipping: We cover all shipping costs for exchanges and repairs, so you won’t incur any extra charges.
  • No returns required: You keep the original product and receive your replacement or repair hassle-free.

Long-Term Care Services

We’re committed to ensuring your child’s jewelry lasts for years. Consider signing up for free long-term care services, including:

  • Periodic cleaning and check-ups.
  • Helpful reminders and tips to keep the jewelry in excellent condition.

We’re Here for You, Every Step of the Way

At Instgifts, we care about your jewelry as much as you do. Our Loving Care service is here to make sure that your jewelry lasts as long as possible, always ready for your child to enjoy. If you have any questions or need assistance, don’t hesitate to contact us.